WorkProven results

Proof,delivered.

Real AI transformation does not live in strategy decks — it lives in execution. Explore how we connect vision and delivery to create measurable change.

Customers impacted
0M+
Staff enabled
0K+
ROI delivered
0%
AI tool adoption
0%
Process time cut
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Enterprise programs
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The Ledger

Challenge → Solution → Impact

Each engagement framed so leaders can see the problem, the intervention, and the measurable result.

01Banking · Customer Operations

Major bank complaint resolution overhaul

  • 45% process time reduction and faster first-touch responses
  • Compliance deadlines met with consistent categorisation and audit trails
  • 85% AI tool adoption across complaint-handling teams

Challenge

Manual complaint intake, inconsistent categorisation, and regulatory deadlines that slipped across multiple departments.

Solution

Deployed a multi-agent AI system to classify complaints by tone, policy, and regulatory category, with real-time routing into the right queues.

02Enterprise Operations · AI Agents

AI agent enablement across frontlines

  • 95% solution adoption and higher self-serve resolution rates
  • AI agents routed work with consistent policy adherence
  • Frontline teams gained time back for higher-value customer moments

Challenge

Teams struggled to trust AI assistants and defaulted to manual handoffs, creating inconsistent customer experiences.

Solution

Integrated AI agents directly into frontline workflows with clear guardrails, escalation paths, and training tailored to each role.

03C-Suite Advisory · Operating Model

Executive strategy activation & governance

  • Governance model still in use across new programs
  • 8+ enterprise programs launched with clear ownership
  • $21M+ in quantified outcomes and 340% ROI uplift

Challenge

Leadership lacked a repeatable governance model to move from AI strategy to delivery while managing risk.

Solution

Designed executive decision rituals, funding guardrails, and a delivery playbook that linked roadmaps to measurable outcomes.

04Leadership & Change Acceleration

Capability uplift & change that sticks

  • 40K+ staff enabled with consistent ways of working
  • 120+ professionals developed as AI champions
  • Adoption sustained beyond pilots with clear success measures

Challenge

Teams had pockets of AI pilots but no shared playbook to scale adoption or build confidence across functions.

Solution

Built AI-first playbooks, coaching, and enablement for executives through to frontline teams, anchored in measurable behaviours.

05EdTech · Creator Platforms

Artroverse: scalable dance education platform

  • Higher student retention with guided learning journeys
  • Secure streaming that protected digital content
  • New recurring revenue streams through subscriptions and course sales

Challenge

Creators lacked a secure, high-quality digital platform to host classes, manage students, and monetise their content without compromising video security.

Solution

Built a multi-tenant platform with protected video delivery, R2-powered storage, lesson progression models, gamified learning paths, and creator analytics.

06Restaurants · Franchise Operating Systems

Zilos: unified OS for multi-store restaurant groups

  • Clear view of store performance and cost drivers
  • Faster onboarding with standardised workflows
  • Stronger operational control across franchise locations

Challenge

Restaurant owners worked across fragmented tools for finance, recipes, staff training, and daily operations — inconsistent quality and minimal visibility.

Solution

Delivered a modular operating system integrated with Square POS: recipe costing, forecasting, HR onboarding, store audits, and a Zero Silos data layer unifying finance, sales, and operations in real time.

07Small Business · Digital Presence

Small business website uplifts that convert

  • Higher conversion rates and increased inbound leads
  • Professional digital presence that strengthened trust
  • Improved search visibility supported by structured SEO

Challenge

Small businesses struggled with dated websites, unclear positioning, and low conversion — no mobile optimisation, SEO foundations, or clear value message.

Solution

Rebuilt websites with modern design systems, optimised user flows, structured SEO, analytics, and booking funnels — plus branding and content frameworks owners can maintain.

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